Shipping policy

Delivery & Processing Time

Orders are processed within 2–3 business days. Orders placed on weekends or NSW public holidays will be processed on the next business day.

 

*We aim to process orders within 2–3 business days of your order being placed. 

**Orders placed on weekends or NSW public holidays will be processed on the next business day.

***Delivery timeframes begin once your order has been dispatched. Actual times may vary due to courier network delays or regional location.

****The Bircher Bar cannot accept responsibility for courier delays once parcels are collected.

Dispatch vs Delivery

• Dispatch = when your order leaves our warehouse and is handed to the courier.
  

• Delivery timeframe = the estimated time it takes for the courier to get your order to you after dispatch.
  Once dispatched, deliveries are handled by third-party couriers such as Australia Post or Go Logistics. While we work hard to ensure fast delivery, actual timeframes may vary due to courier network factors outside our control.

• Deliveries are fulfilled by our trusted distribution partner Vital.ly.
  
  

Tracking

Tracking details will be provided via email once your order has been dispatched. Please note we cannot change delivery addresses after dispatch.

Please note: your order will arrive in a Vital.ly-labelled box and may include a packing slip from Vital.ly.

Any queries regarding your order should be directed to The Bircher Bar at info@thebircherbar.com.au — our team will happily assist you.

International Orders

International shipping is not currently available.

Environmental Commitment

We aim to minimise our footprint by using recyclable and biodegradable packaging materials wherever possible.

Refund Policy

If there’s an issue with your order, please contact us within 7 days of delivery to arrange a return or replacement.
For full details, visit our Returns & Refund Policy.